Peace of Mind Guarantee & Warranty See Dream Mobility

Hassle-Free Returns for Peace of Mind

At See Dream, we understand that purchasing mobility and rehabilitation products is an important decision. That’s why we offer a 30-day refund policy on all new products, giving you the confidence to shop with peace of mind.

To qualify for a refund*

• The product must be returned within 30 days of purchase.
• The item must be in its original packaging and unused.
• Products showing signs of use may not be eligible for a refund.

*Please note that this policy applies only to new products and excludes secondhand/demo models and parts.

With this policy, you can make your purchase knowing that if a product doesn’t meet your expectations, you have the freedom to return it safely and securely.

For returns and more information, please email [email protected]

Experience Peace of Mind with See Dream’s Warranty

At See Dream, we’re not only dedicated to providing you with the best mobility scooters, electric wheelchairs, and accessories — we’re also committed to ensuring your satisfaction and peace of mind long after your purchase. We understand the importance of reliability and support in mobility solutions.

We proudly offer the following:

Why Choose See Dream?

• 7-Year Manufacturing Warranty on all scooter and wheelchair frame defects.
• 2-Year Manufacturing Warranty on all electrical parts defects.
• 1-Year Free Collect and Return on all manufacturing defects.
• 1-Year Warranty on lithium and lead-acid batteries.

Why Buy from Us?

• Wholesale Prices — We offer our products to the public at wholesale rates.
• Global Recognition — As the leading brand in countries such as Japan, South Korea, the UK, Norway, Spain, the Netherlands, Australia, and New Zealand, See Dream is synonymous with quality and innovation in mobility solutions.
• Direct from Manufacturer — Imported directly from the manufacturer and sold to you, ensuring not only the best prices but also the highest standards of quality and reliability.
• Excellent After-Sales Support — Our commitment to your satisfaction extends far beyond the sale, with comprehensive after-sales support you can count on.

Parts and Repairs

We stock all the parts required to carry out necessary repairs on our products. Even after your scooter or wheelchair is no longer under warranty, you still have the option to send it back to us for repairs, or you may order parts directly from our online store.

Mobility Loan Units

We also offer clients who are wheelchair-bound a free loan unit on request if something goes wrong with their own unit. See Dream will send a loan electric wheelchair while repairs are carried out, ensuring you remain mobile during these challenging times.

Our Warranty & Guarantee Promise to You

Our warranty covers all parts and labour required for repairs due to manufacturing defects or malfunctions, giving you complete assurance in the quality of your purchase.

Hassle-free Process

• Collect — Should you encounter any issues with your mobility scooter or electric wheelchair, our dedicated team will arrange a courier to collect the product from your doorstep, anywhere in South Africa.
• Repair — Our team of expert technicians will carefully assess and repair your product, ensuring it meets our strict quality standards.
• Return — Once repaired, we’ll return your product to you, ready for use, at no additional cost.

Our Unwavering Commitment to 100% Customer Satisfaction

We strive for nothing less than 100% customer satisfaction. We believe in the transformative power of our products to enhance lives, giving our customers greater independence and freedom in their daily activities.

• Achieving Excellence in Customer Service — Our current customer satisfaction rate proudly stands at 98% — a testament to the quality of our products and the excellence of our service. With only 2 claims per 100 scooters sold, our track record speaks for itself.
• Continuous Improvement for Ultimate Satisfaction — We view every piece of feedback and each claim not as a setback, but as an opportunity to learn and improve. Our dedicated team works tirelessly to address concerns and continually enhance our products and services.
• Your Feedback Powers Our Progress — Your experiences and insights are invaluable to us. We encourage you to share your feedback, knowing it plays a crucial role in helping us serve you better. Whether it’s a feature you’d love to see or a concern that needs addressing, we’re here to listen and act.

Get In Touch

Have questions about our warranty, products, or services? Our team is here to assist you.